Privacy Policy

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect information such as:

Your name, email address, telephone number, and mailing or home address.

Information about a property you own, are considering selling, or are interested in purchasing, including its address, property type, number of bedrooms and bathrooms, condition, features, estimated value, and other details you choose to provide.

Information related to your real estate needs, preferences, budget, desired location, financing status, preferred appointment times, and intended moving timeline.

Messages, questions, form responses, appointment details, and records of communications with our agents or staff.

Information required to represent you in a real estate transaction, prepare agreements, verify identity, coordinate services, satisfy regulatory obligations, or complete a purchase, sale, or lease.

Communication preferences and records showing whether you consented to receive email or SMS messages.

Technical information that may be collected automatically when you visit our website, such as your Internet Protocol address, browser type, device information, pages visited, referring website, approximate location, and the date and time of your visit.

We ask that you not submit sensitive personal information through a general website form unless it is specifically requested and reasonably necessary.

2. How We Collect Information

We may collect personal information directly from you when you:

Complete a contact, home evaluation, property search, consultation, showing, or advertising form.

Call, email, text, or otherwise communicate with Rinehart Realty.

Subscribe to communications or consent to receive email or SMS messages.

Attend an appointment, consultation, open house, showing, or other real estate related meeting.

Enter into a representation agreement, listing agreement, purchase agreement, lease, or other transaction.

Interact with one of our advertisements or social media pages.

We may also receive information from sources such as advertising platforms, referral partners, cooperating brokerages, listing services, public property records, service providers, and other parties involved in a real estate transaction, where permitted by law.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and provide the information you requested.

Prepare an online or in person home evaluation.

Send property listings and information about homes that may match your preferences.

Schedule consultations, evaluations, showings, open houses, and other appointments.

Provide real estate brokerage, marketing, negotiation, transaction, and administrative services.

Communicate with buyers, sellers, landlords, tenants, cooperating brokerages, lawyers, lenders, inspectors, photographers, stagers, appraisers, and other professionals involved in a transaction.

Prepare and manage listings, offers, agreements, disclosures, transaction records, and closing arrangements.

Personalize and improve our services, website, advertising, and customer experience.

Send service updates, appointment reminders, requested information, and relevant follow up messages.

Send promotional email or SMS communications where we have the consent or other lawful authority required to do so.

Measure website traffic, advertising performance, and interactions with our website.

Protect our website, clients, agents, systems, and business from fraud, misuse, unauthorized access, and security threats.

Comply with legal, regulatory, accounting, insurance, professional, and record keeping obligations.

We will not use personal information for a materially different purpose without obtaining additional consent where required.

4. Consent and Your Choices

We collect, use, and disclose personal information with your consent, except where consent is not required or permitted by law.

Consent may be express or implied depending on the nature of the information, the sensitivity of the information, your reasonable expectations, and the circumstances in which the information was provided.

You may withdraw your consent to certain uses of your information by contacting us. Withdrawal may be subject to legal, regulatory, contractual, or operational restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services, respond to a request, or continue representing you in a transaction.

5. SMS Communications

When you provide your phone number and check an SMS consent box, you agree to receive text messages from Rinehart Realty relating to the request or service described on the form.

Messages may include requested home evaluation information, property listings, appointment confirmations, showing details, answers to questions, service information, and relevant follow up communications.

Message frequency varies based on your inquiry and your communications with our team. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing or using our services.

You may unsubscribe at any time by replying STOP. You may reply HELP for assistance or contact us at info@rinehartrealty.ca.

We do not sell, rent, or share your mobile telephone number with unrelated third parties for their own marketing or promotional purposes.

SMS consent records and opt in information will not be shared with unrelated third parties for their own marketing. This information may be provided to service providers that help us deliver and manage text messages, maintain consent records, provide technical support, or comply with legal requirements.

Unsubscribing from SMS messages does not prevent us from contacting you through another method where permitted by law or where communication is necessary to provide a service you requested.

6. Email Communications

We may send you emails containing property information, requested evaluations, appointment information, transaction updates, service information, or marketing communications.

Marketing emails will include an unsubscribe option where required. You may also ask to stop receiving marketing emails by contacting info@rinehartrealty.ca.

Even after unsubscribing from marketing messages, you may continue to receive communications that are necessary to respond to an active request, administer a transaction, provide a requested service, or satisfy a legal obligation.

7. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure advertising results, prevent fraud, and improve our services.

These technologies may collect information such as your Internet Protocol address, device type, browser, pages viewed, links selected, referring website, and interactions with advertisements.

Some technologies are necessary for the website to function. Others may be used for analytics, advertising measurement, or relevant advertising.

You can adjust your browser settings to block or delete cookies. Blocking certain cookies may affect the availability or operation of some website features.

Advertising and analytics providers may use their own cookies and technologies in accordance with their privacy policies and the choices available through their services.

8. How We Share Personal Information

We may disclose personal information to:

Rinehart Realty agents, employees, administrators, and contractors who require the information to respond to you or provide requested services.

Website hosting companies, customer management systems, email providers, SMS providers, analytics services, advertising platforms, scheduling systems, document management services, security providers, and other companies that process information on our behalf.

Real estate boards, listing services, cooperating brokerages, lawyers, lenders, inspectors, photographers, videographers, stagers, appraisers, insurers, tradespeople, and other professionals where you request or authorize their involvement.

Government authorities, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law.

A purchaser, successor, or advisor in connection with a proposed sale, financing, restructuring, or transfer of all or part of our business, subject to appropriate confidentiality protections.

We require service providers to use personal information only for the services they provide to us and to protect it using appropriate safeguards.

We do not sell personal information to unrelated third parties.

9. Property Listings and Public Information

When you list a property through Rinehart Realty, information about the property may be published and distributed through the Multiple Listing Service, Realtor.ca, real estate boards, brokerage websites, advertising platforms, social media, printed materials, cooperating brokerages, and other listing distribution services.

Published information may include the property address, asking price, photographs, videos, floor plans, measurements, descriptions, features, showing information, and listing status.

The information distributed publicly will depend on your agreements with Rinehart Realty, listing service requirements, your instructions, and applicable laws and professional obligations.

10. Information Processed Outside Canada

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed and may be accessible to courts, governments, regulators, or law enforcement authorities in that jurisdiction.

Rinehart Realty remains responsible for personal information under our control and uses reasonable measures when selecting and working with service providers.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, respond to inquiries, maintain appropriate business records, resolve disputes, enforce agreements, and satisfy legal, accounting, insurance, professional, and regulatory requirements.

Retention periods vary based on the nature of the information and the reason it was collected.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to legal and operational requirements.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include access restrictions, account security controls, secure service providers, staff procedures, system monitoring, and secure disposal practices.

No website, email system, text messaging system, or electronic storage method can be guaranteed to be completely secure. You should avoid sending highly sensitive information through regular email, SMS, or unsecured website forms.

13. Accessing or Correcting Your Information

You may ask to access the personal information we hold about you or request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing a request. Access may be limited where required or permitted by law, including where disclosure would reveal information about another person, confidential business information, or information protected by legal privilege.

You may also ask us to delete information where continued retention is not required for legal, regulatory, contractual, security, or legitimate business purposes.

To submit a request, contact our Privacy Officer at info@rinehartrealty.ca.

14. Privacy Breaches

If a privacy or security incident occurs, we will investigate and take reasonable steps to contain and address it.

Where required by applicable law, we will notify affected individuals, regulators, or other organizations that may be able to reduce the risk of harm.

15. Third Party Websites

Our website may contain links to third party websites, listing platforms, social media services, or other online resources.

Rinehart Realty does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

16. Children’s Privacy

Our website and real estate services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate consent. Anyone who believes a child has provided us with personal information may contact us so that we can review and address the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or information handling practices.

The current version will be posted on our website with its effective date. Material changes may also be communicated through the website or another appropriate method.

18. Contact Our Privacy Officer

Questions, access requests, correction requests, consent withdrawals, or privacy complaints may be directed to:

Privacy Officer
Rinehart Realty Inc.
380 Wellington Street
6th Floor, Tower B
London, Ontario N6A 5B5
Telephone: (519) 601 6199
Email: info@rinehartrealty.ca